Processing and Handling Time
We strive to process all orders as quickly as possible. Our standard processing time is 1-3 business days (Monday through Friday, excluding holidays). Please note that processing time refers to the time it takes us to prepare your order for shipment and does not include shipping transit time.
Once your order has been processed, you will receive an email notification with tracking information so you can follow your package’s journey.
Processing Time : 1 - 3 Business Days
Transit Time : 3 - 5 BUSINESS DAYS
Shipping Fee : Free within the continental United Stated
Note: Transit times are estimates provided by the shipping carrier and may vary depending on your location, shipping method selected, and other factors (e.g., weather, holidays, carrier delays).
Shipping Rates for Alaska and Hawaii
Shipping costs are calculated based on the delivery address and the selected shipping method. You can view the shipping options and rates at checkout.
Order Modifications & Changes
We understand that you may need to make changes to your order. If you need to modify your order, such as updating the shipping address or changing items, please contact us within 24 hours of placing your order. After this time, changes cannot be guaranteed as your order may already be in processing or preparing for shipment.
Modifications or address updates: May incur additional fees depending on the nature of the change.
If an address change is requested after your order has shipped, we are not responsible for delays or mis deliveries.
Order Cancellation
If you wish to cancel your order, please contact us immediately. Orders can be canceled within 24 hours after placing them. After 24 hours, orders are often processed and may already be shipped, making cancellations impossible.
Order Tracking
Once your order has shipped, we will send you an email with tracking information. You can use the tracking number to monitor the status of your delivery. If you do not receive tracking details or need assistance tracking your package, please contact us, and we’ll be happy to help.
Lost or Damaged Packages
We are not responsible for packages that are lost or damaged during transit. However, if your package is lost or damaged, please contact the carrier directly using the tracking number we provide. If you need assistance, feel free to reach out to our customer support team.
Shipping Delays
While we aim to deliver your order within the estimated time frame, shipping delays can occur due to
circumstances outside our control, such as weather conditions, natural disasters, or carrier delays during peak times. We appreciate your understanding and patience during these situations.
International Shipping
At this time, we only offer shipping within the United States. We hope to expand our international shipping options in the future.
Returns & Refunds
Please refer to our Return Policy for more details on returns, exchanges, and refunds. If you have any questions, don’t hesitate to reach out to us.
Customer Support
If you have any questions about our shipping policy, or if you need help with your order, please contact our customer service team at info@buysmartbots.com